Dolphin Academy Curaçao

Quick Facts

Overview

Dolphin Academy Curaçao is presented through the website https://dolphin-academy.com. The website includes information about experiences, education, research, and contact/opening hours. It also includes pages for groups and special requests, youth activities, dolphin research, and dolphin health care. The website contains about-related pages covering the facility, open sea training, and organizational philosophy. Policy information is available through dedicated Privacy Policy and Cancellation Policy pages. The website also includes Terms & Conditions pages. The website additionally features distinct experience pages for Dolphin Encounter, Dolphin Snorkel, Dolphin Swim, Open Water Dolphin Dive, Dolphin Scuba Encounter, and an Assistant Trainer course, and provides Education Officer job information. Specials and discounts information is available, alongside a whales and dolphins educational topic titled Bayena i Dolfein. Multiple language versions of key pages are provided, a Join Our Team employment page is available, and a celebratory 24 Years special page is featured. A related GoPhoto | Dolphin Academy page is available for photography services.

Offerings, Features, or Content

How It Works

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What is Dolphin Academy Curaçao?

Dolphin Academy Curaçao is an experience-based facility in Willemstad where visitors can meet, swim, snorkel, or dive with trained dolphins in natural lagoons and the open sea.

Where is Dolphin Academy located?

The academy is situated at Bapor Kibra z/n, Willemstad, Curaçao, on the premises of the Curaçao Sea Aquarium, close to Mambo Beach.

Which dolphin experiences can I choose from?

Available options include the Dolphin Encounter, Dolphin Swim, Dolphin Snorkel, Dolphin Scuba Encounter, and the Open Water Dolphin Dive.

What happens during the Dolphin Encounter?

While standing in waist-deep water, participants meet a dolphin up close and learn about the animal in a session designed for all ages. They learn about the dolphin’s life history, age, and “dolfinality,” as well as how they are cared for and what they are taught.

What is included in the Dolphin Swim experience?

Guests swim alongside dolphins in the academy’s natural lagoon, enjoying personal interaction and guided instruction. Participants are provided with flippers, a swim vest, and a diving mask for an optimal experience. The dolphins choose when they want to interact, making each swim highly personal and unique.

What is the Dolphin Snorkel, and can I bring my own underwater camera?

Submerge yourself in the dolphins’ world and snorkel with these majestic animals in their natural lagoon! The Dolphin Snorkel is primarily focused on the underwater element of the experience of swimming with the dolphins. The dolphins will dive down alongside you and allow you to gently pet and interact with them underwater.

yes, you can bring your own waterproof camera because you will be able to take some beautiful underwater shots with the dolphins!

Does Dolphin Academy offer educational courses or programs for youth, such as the Assistant Trainer Course?

Yes. Dolphin Academy provides several structured educational programs that immerse young participants in dolphin biology, behavior, communication, and training.

• Assistant Trainer Course (ages 9–14): A hands-on, multi-day program that combines classroom lessons with in-water activities. Children learn about dolphin care, biology, and training techniques and even assist professional trainers during sessions.

• Dolphins in Depth Course (ages 15+; currently unavailable—restart date not announced): An advanced, multi-day experience that delves deeper into training techniques and behavior analysis.

• Additional youth initiatives, such as Bayena i Dolfein and the Junior Vice President program, provide further interactive learning opportunities.

These offerings blend classroom instruction with behind-the-scenes or in-water sessions, giving young participants an engaging, in-depth introduction to the world of dolphins.

What makes Dolphin Academy different from other dolphin facilities?

It is one of the few centers worldwide that trains dolphins for open-sea sessions, and its interconnected lagoons receive a constant flow of fresh ocean water, reflecting its strong focus on animal welfare, education, and natural interaction.

Is the Dolphin Encounter suitable for children, and do participants need to know how to swim?

Yes! The Dolphin Encounter is designed for guests of all ages and takes place on a submerged platform in waist-deep water. Participants remain standing throughout the experience, so swimming skills are not required. Children can stand safely on the platform or be held by their parents or guardians. Please note that children under 1.30 m in height must be accompanied by a paying adult in order to participate

How can I book an experience?

You can reserve a spot by visiting dolphin-academy.com and clicking the “Book Now” option on the website, or by contacting the academy directly by phone at (+5999) 465 8900 or by email at info@dolphin-academy.com.

What phone number can I call for information or reservations?

For inquiries, call +5999 465 8900.

What is the email address for Dolphin Academy?

Send questions or booking requests to info@dolphin-academy.com.

Can Dolphin Academy handle group events or special requests?

Yes, a dedicated “Groups & Special Requests” offering accommodates larger parties and customized experiences, such as weddings and corporate events. A minimum of 10 participants is required.

What languages does the website support?

The site can be viewed in English, Dutch (NL), Spanish (ES), and Portuguese (Brazil).

Does Dolphin Academy conduct research, and does it collaborate with outside researchers or institutions?

Yes. Dolphin Academy conducts research on dolphins and other marine life as part of its ongoing commitment to animal care and education. The academy also collaborates with visiting scientists and partner institutions on joint projects that study dolphin biology, health, and behavior. These collaborations help advance scientific understanding, improve welfare, and refine training practices.

What is Dolphin Academy’s training philosophy?

The academy emphasizes open-sea training and genuine, respectful interaction, prioritizing the dolphins’ well-being while fostering learning for visitors.

Where do the dolphins live within the facility, and is the water in the lagoons natural or chemically treated?

The dolphins reside in four primary lagoons on the premises of the Curaçao Sea Aquarium. These lagoons are interconnected by smaller basins and channels and are open to the ocean, allowing a constant flow of fresh seawater that brings in local fish and invertebrate species. Because the lagoons are directly connected to the sea, no chlorination or other chemical treatment is used—the dolphins swim in 100% natural seawater. This setup recreates a natural ocean environment for the dolphins while they are at the facility.

How can I apply to work at Dolphin Academy?

Prospective employees can explore opportunities through the “Join our team” section on the website.

Who benefits most from Dolphin Academy’s experiences?

People of all ages who wish to learn about and interact closely with dolphins—whether beginners, families, or certified divers—can find a suitable program.

What is the Dolphins in Depth Course?

This multi-day program includes numerous interactive sessions that teach participants everything about dolphins through immersive, close-up encounters.

What is Open Sea Training at Dolphin Academy, and how often do the dolphins participate?

Dolphin Academy is one of the few facilities worldwide that works with trained dolphins in the open sea. In these voluntary sessions, the dolphins leave their interconnected lagoons and interact with guests along a natural coral reef beyond the facility. They participate several times a week—often on an almost daily basis—and each excursion is entirely voluntary for the dolphins.

How can I view photos taken during my dolphin experience?

Photos taken during your dolphin experience can usually be viewed and purchased through Dolphin Academy’s official photo service. After your program, you’ll receive instructions on where and how to access your pictures, often via an online gallery or at a photo desk on-site.
Staff will guide you right after your session, so you can easily find and select your photos to download or buy as prints.

How do the Assistant Trainer Course and the Dolphins in Depth Course differ?

The Assistant Trainer Course is designed for younger participants (ages 9–14) and focuses on being highly interactive and educational, giving kids a fun, hands-on introduction to dolphin care, behavior, and basic training.

The Dolphins in Depth Course is more advanced and goes further into how dolphins are trained, with a stronger focus on training techniques, behavior analysis, and deeper understanding of working with the animals.

How do the Dolphin Swim and Dolphin Snorkel experiences differ?

The Dolphin Swim and Dolphin Snorkel experiences both take place in the lagoon, but they offer different levels of interaction.
The Dolphin Swim focuses on close, personal interaction at the surface. You swim alongside the dolphins, receive guided instruction, and experience direct contact, with the dolphins choosing how and when they interact.
The Dolphin Snorkel is more focused on observing and interacting underwater. Using a mask and fins you snorkel in the lagoon, communicate with the dolphins below the surface, gently touch them, and learn about things like their sonar abilities through educational activities.

Do the dolphins choose whether to interact with guests during the programs?

Yes. In experiences like the Dolphin Swim and the open-sea sessions, the dolphins decide if and how they engage, ensuring that all interactions remain voluntary and respectful.

Is on-site parking available for visitors, and is it free or paid?

On-site parking is available for visitors. A flat fee of $3 covers parking for the entire day.

Are lockers, changing rooms, or other secure storage facilities available, and can they accommodate large luggage?

Yes. Complimentary lockers, changing rooms, and shower facilities are available for all participants. The lockers are suitable for small to medium personal items only and cannot accommodate large luggage or oversized belongings.

Is Dolphin Academy open year-round, and what are its operating hours?

Dolphin Academy operates year-round. It is open to guests Tuesday through Saturday, from 8:00 AM to 5:00 PM.

How early should participants arrive before their scheduled dolphin experience for check-in and briefing?

Participants should arrive at least 15 minutes before their designated check-in time. This allows sufficient time for registration and the pre-experience briefing.

What is the policy if bad weather or rough sea conditions occur on the day of a scheduled dolphin experience?

The head trainer evaluates the weather and sea conditions on the day of the program. If conditions are unsuitable, the experience will be rescheduled.

How do the Dolphin Encounter and Dolphin Swim experiences differ?

During the Dolphin Encounter, guests stand on a submerged platform in waist-deep water, making the program suitable for all ages and for visitors who don’t wish to swim. The Dolphin Swim takes place in the natural lagoon, where participants actively swim alongside the dolphins using provided fins, mask, and swim vest for closer in-water interaction.

What is the difference between the Dolphin Scuba Encounter and the Open Water Dolphin Dive, and what certification is required?

The Dolphin Scuba Encounter takes place inside the natural lagoon and does not require any dive certification; non-certified guests receive a brief introductory scuba lesson beforehand. While underwater, you can closely observe the dolphin’s body and behavior under the guidance of a professional trainer.

The Open Water Dolphin Dive is conducted along a beautiful coral reef in the open sea. Participants must present a valid dive certification. During the open-water dive, the dolphins are free to decide how they interact—whether that means chasing fish on the reef or swimming directly alongside you—making every encounter unique.

Is there an on-site gift shop where visitors can buy souvenirs or dolphin-themed merchandise?

Yes, on-site shopping is available. The park houses two souvenir shops where visitors can purchase dolphin-themed merchandise and other gifts.

Does Dolphin Academy offer behind-the-scenes or trainer-for-a-day programs for adults?

Dolphin Academy currently does not offer any behind-the-scenes experiences for adults. Trainer-for-a-day programs are also unavailable.

Are discounts available, including special resident discounts for Curaçao citizens?

A resident discount is available to individuals living in Curaçao, Aruba, Bonaire, and Sint Maarten; to qualify, guests must present a valid “sedula” (local ID card). The website’s Discounts section lists any additional special pricing options that may be available.

Can Dolphin Academy experiences be bundled with Curaçao Sea Aquarium admission in a combined ticket or package?

Admission to the Curaçao Sea Aquarium Park is automatically included with any Dolphin Academy experience booking. No separate aquarium ticket is required.

Is on-site medical or first-aid staff available during dolphin programs?

Yes, staff members with first-aid training are present on-site during dolphin programs.

Are restrooms and baby-changing facilities available on site for families with young children?

Yes. The site provides restrooms and dedicated baby-changing facilities for families with young children.

Is complimentary Wi-Fi available for visitors at Dolphin Academy?

Yes. Dolphin Academy offers complimentary Wi-Fi to all visitors.

Can Dolphin Academy accommodate guests who book on the same day (walk-ins), or is advance reservation always required?

Dolphin Academy requires guests to secure their bookings in advance. Same-day walk-ins cannot be accommodated, particularly during high season.

Does Dolphin Academy provide towels for participants, or should guests bring their own?

Dolphin Academy does not supply towels for its programs. Guests should therefore bring their own towels.

How long has Dolphin Academy been in operation?

The academy is currently celebrating its 24th anniversary, marking 24 years of dolphin experiences in Curaçao.

Where can I find Dolphin Academy’s Cancellation Policy and Privacy Policy?

Both documents are available on Dolphin Academy’s official website under the Information section, listed as “Cancellation Policy” and “Privacy Policy.”

Which research topics and scientific themes does Dolphin Academy’s research team focus on?

According to the Research section, Dolphin Academy conducts studies on dolphin health care, cognition, communication, and behavior, often collaborating with external scientists to advance these fields and apply findings to animal welfare and training practices.

What is the Bayena i Dolfein educational program?

Bayena i Dolfein is a youth‐focused course that introduces participants to whales and dolphins through classroom lessons, hands-on activities, and direct observation of the animals at Dolphin Academy. The program emphasizes biology, conservation, and responsible interaction with marine mammals.

Is smoking or vaping permitted anywhere on the premises, and are there designated smoking areas?

Smoking and vaping are allowed on-site solely within the designated smoking areas. These activities are prohibited in all other locations on the premises.

Are pets or service animals allowed inside Dolphin Academy and the Curaçao Sea Aquarium complex?

Only service dogs are permitted inside Dolphin Academy and the Curaçao Sea Aquarium complex. All medical and veterinary documentation must be submitted in advance for review by the facility’s veterinarian.

Is a booking deposit required when reserving an experience, and when is final payment due?

Full payment is required at the time the reservation is made to confirm the booking. Because the entire balance is collected upfront, no further payment is due.

What are the operating hours of the Curaçao Sea Aquarium for visitors whose admission is included with Dolphin Academy bookings?

The Curaçao Sea Aquarium operates Tuesday through Saturday from 8:00 AM to 5:00 PM (17:00). Guests whose Dolphin Academy booking includes aquarium admission may visit during these hours.

Are there scheduled dolphin shows or educational presentations that visitors can watch without booking an in-water experience?

The information is not available in the knowledge base.

Are guests ever allowed to feed the dolphins during any of the programs, and if so, under what guidelines?

Guests are not permitted to feed the dolphins during any Dolphin Academy program. This policy applies without exception to all experiences.

Are unaccompanied minors allowed to participate in Dolphin Academy experiences, and if so, what consent or supervision requirements apply?

Children under 1.30 metres in height may not participate unaccompanied. They must be accompanied by a paying adult for all Dolphin Academy experiences.

Does Dolphin Academy provide or require any accident or liability insurance coverage for participants during water activities?

Dolphin Academy maintains liability insurance that covers participants during water activities. This coverage applies to all water-related programs.

Are there multiple levels within the Assistant Trainer Course, and what prerequisites or age requirements apply to each level?

The Assistant Trainer Course is available in two tiers—Level 1 and Level 2. The website specifically lists “Course Assistant Trainer – Level II Day 1 (EN),” confirming that an advanced option is offered in addition to the standard program. Enrollment for either level requires participants to be at least 9 years old and a minimum of 1.30 m tall.

Does Dolphin Academy offer evening or sunset dolphin experiences, or are all programs limited to daytime hours?

Dolphin Academy currently offers all dolphin programs exclusively during daytime hours and does not provide evening or sunset sessions. The academy continuously reviews guest feedback when considering future enhancements.

Are drone or aerial photography devices permitted anywhere on the premises or during dolphin programs?

Drone and other aerial photography devices are prohibited throughout the premises and during all dolphin programs for the safety of both dolphins and guests. A professional photography team is available to capture participants’ in-water experiences.

What is Dolphin Academy’s policy regarding alcohol consumption before participating in in-water dolphin experiences?

Participants under the influence of alcohol are not permitted to join any in-water dolphin experience. This policy safeguards the safety of guests and the well-being of the dolphins.

Does Dolphin Academy sell gift certificates or vouchers for its experiences, and can they be purchased online?

Dolphin Academy offers gift certificates in two formats. Digital certificates may be purchased online and delivered by email, while physical certificates are available for purchase on-site.

What is the maximum depth reached during the Open Water Dolphin Dive experience?

Participants in the Open Water Dolphin Dive descend to a maximum depth of approximately 10–12 meters. This depth allows for a unique and unforgettable encounter with the dolphins in their natural open-water environment.

Are there special rates or customized programs available for school field trips or other educational group visits?

Dolphin Academy provides special rates for school field trips and other educational groups. Customized programs are available to meet specific learning goals; please contact the Academy directly to discuss group pricing and tailored options.

How far in advance is it recommended to book Dolphin Academy experiences, especially during peak tourist seasons?

Guests are advised to reserve their Dolphin Academy experience at least two weeks in advance, especially during peak tourist seasons when availability fills quickly. Early booking increases the likelihood of securing the preferred date and program.

What accommodations are available for guests with hearing or visual impairments, such as sign-language interpretation or tactile learning aids?

Dolphin Academy is committed to providing inclusive and accessible experiences. Guests with hearing or visual impairments are encouraged to contact the Academy in advance to discuss their specific needs and arrange appropriate accommodations.

Can guests touch the dolphins during the experiences, and under what guidelines?

Yes. In guided programs such as the Dolphin Encounter, Dolphin Swim, and Dolphin Snorkel, guests may gently touch or pet the dolphins when instructed by the trainer. All physical contact is supervised and occurs only if the dolphin voluntarily approaches, ensuring the animals’ comfort and safety at every moment.

Are life vests or other flotation aids provided for in-water dolphin programs?

For the Dolphin Swim, Dolphin Academy supplies each participant with a swim vest along with fins and a mask. Snorkel and scuba programs include the necessary snorkel or scuba gear, while buoyancy aids are built into the equipment used for those sessions.

What public transportation options (bus routes, taxi zones, rideshare services) are available for reaching Dolphin Academy from downtown Willemstad or the cruise port?

The requested information is not available in the knowledge base.

Are there any health or medical restrictions (for example, pregnancy, heart conditions, mobility limitations) that would prevent someone from participating in specific dolphin programs?

Pregnant guests may not participate in the Dolphin Swim or Dolphin Snorkel, but they are welcome to join the Dolphin Encounter. Individuals with heart conditions, mobility limitations, or other medical concerns should contact Dolphin Academy before booking so the team can assess their needs and recommend the most suitable program.

What conservation or sustainability initiatives does Dolphin Academy participate in, and how can guests support these efforts?

Dolphin Academy supports conservation through the Queen Conch Hatchery project, which preserves and restores Curaçao’s queen conch population. Guests can contribute to this effort by making a donation on the Academy’s website.

What is the typical water temperature in the lagoons and open sea throughout the year, and are wetsuits recommended for participants?

Water temperatures in the lagoons and open sea average about 25 °C (77 °F) in January and rise to roughly 29 °C (85 °F) by October. Given these warm conditions, wetsuits are generally unnecessary, and Dolphin Academy does not supply them.

Do participants need to sign a liability waiver, and can the forms be completed online before arrival?

Participants can complete their liability waiver online before arrival using the link provided in the booking confirmation email. Submitting the form in advance streamlines the check-in process once on site.

Does Dolphin Academy offer modified or sensory-friendly dolphin experiences for guests with intellectual or developmental disabilities such as autism?

Guests with intellectual or developmental disabilities, including autism, are encouraged to contact Dolphin Academy before booking to discuss their specific requirements and identify the most suitable experience. If the academy cannot meet a guest’s needs, it may refer them to the Curaçao Dolphin Therapy & Research Center (CDTC), a specialized facility on the same property.

What is the typical trainer-to-guest ratio during each in-water dolphin program?

The trainer-to-guest ratio is adjusted for each program based on the number of participants booked. Every in-water session is overseen by experienced trainers to ensure guest and dolphin safety while providing personalized attention.

What is the depth range of the natural lagoon used for the Dolphin Swim, Snorkel, and Scuba Encounter experiences?

The natural lagoon used for the Dolphin Swim, Dolphin Snorkel, and Dolphin Scuba Encounter is approximately 5–6 metres (16–20 feet) deep. This depth range applies to all three experiences.

Is there a policy on gratuities or tipping for trainers and other staff members?

Dolphin Academy does not have a formal policy on gratuities or tipping for trainers or other staff members. Tipping practices are therefore not governed by any official guidelines.

Are there any weight or body-size limits for participants in the in-water dolphin experiences?

Dolphin Academy does not impose any weight or body-size restrictions on its in-water dolphin programs. Guests of all sizes are welcome to participate and enjoy the experience.

Can guests who wear glasses or contact lenses participate safely, and are prescription snorkel or dive masks available for use?

Guests who wear glasses or contact lenses may participate as long as they are comfortable in the water. Prescription snorkel or dive masks are not provided on-site, but participants may bring their own prescription mask for the experience.

At what specific times of day are the various dolphin experiences (Encounter, Swim, Snorkel, Scuba Encounter, Open Water Dolphin Dive) typically scheduled, and how many sessions run daily?

Dolphin Encounter and Dolphin Swim are offered three times daily, while Dolphin Snorkel runs twice each day. The Scuba Encounter is arranged on request, and the Open Water Dolphin Dive takes place every Thursday afternoon. For exact session times, please consult the online schedule or contact staff.

What is Dolphin Academy’s policy on late arrivals or missed check-in times—can experiences be rescheduled, and are there any associated fees?

Guests who anticipate arriving late should contact reception as soon as possible. Staff will consult with the trainers to determine whether the experience can be accommodated later the same day or rescheduled for another day; rescheduling is available when unforeseen circumstances arise. Your prompt communication helps ensure the best experience for all guests.

When purchasing a Dolphin Academy gift certificate, what is the validity period or expiration date before it must be redeemed?

Gift certificates remain valid for one year from the date of purchase. Guests are encouraged to schedule their experience in advance to secure availability before the certificate expires.

Is dedicated parking available for large tour buses or coaches visiting Dolphin Academy, and are there size restrictions or additional fees?

Large tour buses and coaches may drop visitors at Dolphin Academy, but no dedicated on-site parking is available for oversized vehicles. Drivers can park their buses in the nearby Mambo Beach area, and there are no additional fees for the drop-off. For further assistance with group arrivals, please contact Dolphin Academy staff.

What is the average water visibility in the lagoon and on the open-sea reef where encounters take place, and does visibility vary seasonally?

The lagoon, with a depth of 5–6 metres, generally offers clear visibility, though rainfall can cause a slight temporary reduction. Visibility on the open-sea reef varies and is assessed daily; staff will provide the most up-to-date conditions upon arrival.

Can pregnant guests participate in the Dolphin Scuba Encounter or Open Water Dolphin Dive, and are any special precautions required?

For safety reasons, pregnant guests may not participate in the Open Water Dolphin Dive or the Dolphin Scuba Encounter. Please contact the team in advance to explore alternative dolphin experiences that may be suitable.

Does Dolphin Academy offer special pricing or tailored scheduling for cruise-ship passengers with limited shore time?

Cruise-ship passengers are charged the same standard rates as other guests. Because Dolphin Academy has specific agreements with cruise lines, reservations for cruise-ship passengers must be made through the cruise line’s shore excursion department. Advance booking through the cruise line is recommended to secure a preferred time slot, especially when shore time is limited.

Is Dolphin Academy open on major public holidays such as Christmas Day, New Year’s Day, and other national holidays in Curaçao?

Dolphin Academy is open Tuesday through Saturday and is normally closed on Sundays and Mondays. During the Christmas holiday period, it opens specially on Sundays and Mondays as well to accommodate more guests. Guests are advised to check the website or contact Dolphin Academy directly for the most up-to-date holiday schedule.

Does Dolphin Academy provide wheelchairs or other mobility aids for rent, or should guests with limited mobility bring their own equipment?

Dolphin Academy does not provide wheelchairs; however, Curaçao Sea Aquarium Park offers wheelchairs for guests. Guests with limited mobility are kindly asked to contact Dolphin Academy before booking any dolphin activity to discuss needed accommodations and help ensure the best possible experience.

Is there an upper age limit or special guidelines for senior participants who want to join in-water dolphin experiences?

There is no upper age limit for in-water dolphin experiences. However, all guests, including seniors, must meet the general requirements for their chosen activity to participate safely.

Can certified divers bring their own scuba equipment for the Dolphin Scuba Encounter or Open Water Dolphin Dive, or must they use gear supplied by Dolphin Academy?

For questions about the Dolphin Scuba Encounter and Open Water Dolphin Dive, including diving equipment, guests should contact Ocean Encounters. Reservations for these activities are handled directly through Ocean Encounters.

Do participants in youth programs such as the Assistant Trainer Course receive an official certificate or other proof of completion?

Participants who complete the Assistant Trainer Course receive an official certificate as proof of their accomplishment.

Does Dolphin Academy itself offer dolphin-assisted therapy programs, or are these services only available through the adjacent Curaçao Dolphin Therapy & Research Center (CDTC)?

Dolphin Academy does not offer dolphin-assisted therapy programs directly. These specialized services are available through the adjacent Curaçao Dolphin Therapy & Research Center (CDTC).

After completing a Dolphin Academy program, may guests remain inside the Curaçao Sea Aquarium for the rest of the day, and is same-day re-entry permitted?

Yes. Admission to Curaçao Sea Aquarium Park is included in the price of a Dolphin Academy program, and guests may remain in the park for the rest of the day. Same-day re-entry is permitted as long as guests keep their wristband on, allowing them to re-enter as often as they like until the park closes.

Can guests who do not own waterproof cameras rent GoPros or other underwater cameras on-site to capture their dolphin experience?

Underwater cameras and GoPros are permitted only during the Dolphin Snorkel experience. Rentals for underwater cameras or GoPros are not currently offered, so guests who wish to capture their experience are welcome to bring their own.

Does Dolphin Academy offer any refund or partial-credit guarantee if the dolphins choose not to interact during a scheduled program?

In the rare event that dolphins choose not to interact during a scheduled program, Dolphin Academy will first offer guests the option to reschedule for another day. If rescheduling is not possible or preferred, a full refund of the total amount paid will be issued.

Can friends or family members observe the dolphin experiences from designated viewing areas without entering the water, and is there a spectator fee?

Friends and family members are welcome to observe dolphin experiences from a designated viewing area and take photos. There is no separate spectator fee; they only need to pay the standard park entrance fee of $20 per person.

What safety or hygiene measures are taken to clean and sanitize shared snorkel, scuba, and flotation equipment between guest sessions?

Shared swim, snorkel, and flotation equipment is cleaned and sanitized between guest sessions using soap and fresh water. The equipment is thoroughly rinsed and inspected to ensure it remains clean, safe, and in good working condition. Components showing signs of wear are replaced as needed to maintain hygiene, safety, and performance standards.

Are combination or multi-experience packages available if guests want to book more than one dolphin program on the same day?

Combination or multi-experience packages are not a standard offering, but they may be possible upon request. Guests who would like to book more than one dolphin program for the same person on the same day are advised to contact Dolphin Academy in advance, and the team will do its best to accommodate the request.

What payment methods are accepted for bookings and on-site purchases at Dolphin Academy?

Dolphin Academy accepts credit cards, cash, and Apple Pay for both bookings and on-site purchases.

Can non-participants (spectators) watch the dolphin programs from designated areas, and is there a fee for them?

Friends and family members are welcome to observe the dolphin experiences from a designated viewing area and take photos. There is no separate spectator fee; spectators only need to pay the standard park entrance fee of $20 per person.

Are food and beverage services available on the premises, or may guests bring their own refreshments?

Yes. A snack bar is available on-site where guests can purchase snacks, burgers, fries, sandwiches, and beverages. Outside food is not permitted on the premises.

Can guests request to be placed in the same session as friends or family members who booked separately?

Guests may request to be placed in the same session as friends or family members who booked separately, provided there is enough space available in the group and everyone is participating in the same activity. Group sizes are limited to a maximum of 6 people.

Is there a waitlist or notification option when a preferred dolphin experience date or time is fully booked?

Guests whose preferred dolphin experience date or time is fully booked should contact Dolphin Academy directly. The team will do its best to accommodate them by finding an alternative time slot or adding them to a waitlist if one becomes available.

Are lockers, showers, and changing rooms available before check-in and after the dolphin program ends?

Yes. Lockers and changing rooms are available for guests both before check-in and after their dolphin program ends.

What should a participant do if they feel uncomfortable and want to leave the water before the end of the experience?

A trainer always guides the activity, so if a guest feels uncomfortable at any point, they should inform the trainer, who will assist them out of the water right away.

Which currency is used for listed prices and on-site payments?

All prices are listed and processed in US Dollars (USD).

Are lockers monitored or are guests advised not to store valuables such as passports, phones, or wallets?

The locker area is monitored by camera for added security. However, guests are still advised to avoid storing highly valuable items, such as passports or large amounts of cash, in the lockers whenever possible.

Are there age or supervision requirements for children who are visiting as spectators but not participating in a dolphin experience?

Children visiting as spectators and not participating in a dolphin experience must be accompanied by a supervising adult at all times.

Can guests buy last-minute replacement swimwear, towels, or basic water-activity items on-site if they forget them?

Yes. Guests can purchase towels and swimwear on-site if they forget to bring their own.

Do guests need to bring a booking confirmation, photo ID, or any other documents for check-in?

Guests are advised to bring their booking confirmation for check-in. A photo ID is not required.

Can guests switch to a different dolphin experience after booking or upon arrival if the selected activity no longer feels suitable?

Dolphin Academy requires 24 hours’ notice prior to the reservation under its cancellation policy. If a guest decides upon arrival that they would prefer a different activity than the one originally booked, availability for another program cannot be guaranteed. However, the team will do its best to accommodate the guest and provide a comfortable, enjoyable experience wherever possible.

Are strollers permitted on the premises, and is stroller parking available near the dolphin experience areas?

Strollers are permitted on the premises. There is no designated stroller parking area, but guests may bring their strollers throughout the park.

Can participants keep essential medication such as inhalers, EpiPens, or diabetes supplies accessible during their visit?

Participants may keep essential medication, such as inhalers, EpiPens, or diabetes supplies, accessible during their visit.

What happens if a dolphin experience is interrupted after it has started because of operational, facility, or animal-care reasons?

If, for any reason, a program must be interrupted or cancelled due to operational, facility, or animal-care reasons, rescheduling the activity will be attempted first. If rescheduling is not possible for the guest, a full refund of the amount paid will be issued.

What is Dolphin Academy’s lost-and-found procedure for items left behind on the premises?

Dolphin Academy does not currently have a formal lost-and-found policy. Guests who have misplaced an item are welcome to check with the Front Office or security team, who will be happy to assist in locating it.

Are youth courses and educational programs offered on fixed dates, seasonally, or only by request?

Youth courses and educational programs are offered on fixed days during the week. Guests are encouraged to contact the Reservation Department for the specific schedule and availability.

What exactly is included with the Curaçao Sea Aquarium admission that comes with a Dolphin Academy booking?

A Dolphin Academy booking includes admission to the Curaçao Sea Aquarium. This admission provides access to all daily presentations throughout the park for the rest of the day.

Does Dolphin Academy offer childcare or supervised waiting options for children who are not participating in an experience?

Dolphin Academy currently does not offer childcare or supervised waiting options for children who are not participating in an experience. A parent or guardian should remain with the child during this time.

How can guests contact Dolphin Academy for urgent booking issues outside normal opening hours?

For urgent booking issues outside normal opening hours, guests can contact Dolphin Academy via WhatsApp at +5999 465 8900. This number is available until 8:00 PM local time.

Are guests’ belongings insured or covered if items are lost, stolen, or damaged while stored on-site?

Dolphin Academy does not provide insurance coverage for belongings stored on-site. Lockers are available for guests to securely store their items while participating in a Dolphin Academy experience.

What parental consent or authorization is required when a minor participates with an adult who is not their parent or legal guardian?

A liability waiver signed by the minor’s parent or legal guardian is required before the child may participate in any dolphin activity, regardless of who accompanies them. If the parent or guardian will not be present on the day of the experience, the waiver should be completed and signed in advance.

Are caregivers or personal assistants allowed to accompany guests with disabilities into the water, and are they charged as participants?

Guests who need in-water assistance must discuss their requirements with Dolphin Academy before booking. Based on the guest’s abilities, the team will strive to arrange an appropriate experience, which may include a specially organized activity that allows the caregiver to be present. For complete details, please contact the reservations department directly.

Are guests with open wounds, skin infections, or contagious illness allowed to participate in in-water dolphin programs?

For the health and safety of guests and animals, individuals with open wounds, skin infections, or contagious illnesses are strongly advised not to participate in any in-water activities. Guests who are uncertain about their condition should contact the facility in advance for guidance.

What are the usage rights, delivery format, and access period for professional photos or videos purchased after an experience?

Professional photos are stored in the system for six months from the date of your visit. Please download and save them within this period, as they cannot be retrieved after the six-month deadline.

Are gift certificates transferable to another person or refundable if unused?

Gift certificates are non-refundable. If the original recipient cannot participate in a dolphin activity, they should contact the reservations department to explore possible alternatives.

How do participants get from the on-site reception area to the open-sea dive location, and is any boat transfer involved?

Participants check in for the Open Water Dolphin Dive at Ocean Encounters, the dive school adjacent to Dolphin Academy. After check-in, a boat transports them directly to the open-sea dive location.

Are reusable water bottles allowed, and is drinking water available for participants before or after water activities?

Participants may bring their own reusable water bottles. Bottled water is available for purchase at the on-site snack bar, and water may be consumed before or after the activity.

Are there restrictions or special guidance for menstruating participants joining in-water dolphin programs?

Menstruating participants face no restrictions or special guidelines for any of our in-water dolphin programs. They are welcome to join and participate as usual.

Is there a limit on how many spectators may accompany each participant or watch a session from the viewing area?

There is no limit on the number of spectators who may accompany a participant in the viewing area. Each spectator must pay the standard park entrance fee of $20 per person.

Are private spaces available for breastfeeding, pumping, or infant care beyond baby-changing facilities?

No dedicated lactation room is available; however, mothers are welcome to use an air-conditioned area to sit, relax, and breastfeed or pump comfortably. Baby-changing stations are provided in the restrooms.

What is the estimated travel time to Dolphin Academy from the cruise port, airport, and major hotel areas?

Located on the south coast of Curaçao, Dolphin Academy is roughly 15–20 minutes by car from the cruise port and about 30 minutes from the airport, depending on traffic. Guests traveling from major hotel areas should plan on 15–30 minutes of travel time from both the east and west sides of the island. Because conditions can vary, checking a navigation app such as Google Maps is recommended for the most accurate estimate.

What should cruise passengers do if their ship arrives late, departs early, or changes itinerary after booking through a cruise line?

Cruise passengers whose ship arrives late, departs early, or changes itinerary after booking a Dolphin Academy activity through the cruise line should contact the onboard Shore Excursion Manager. The shore excursion department manages these reservations and can arrange any necessary modifications or rebookings.

Are parents or guardians required to remain on site while a child participates in youth courses or educational programs?

Parents and guardians may remain on site to observe water activities or dolphin presentations and may take photographs. During classroom sessions, they are requested to wait outside to minimize distractions and maintain an optimal learning environment for all participants.

Are changing rooms and restrooms private, family-style, gender-specific, or accessible for guests who need assistance?

Parents and guardians are welcome to watch and take photos while their child participates in water activities or dolphin presentations. However, during classroom sessions, parents and guardians are kindly asked to wait outside to avoid distractions and ensure the best learning experience for all participants.

Can guests request a specific dolphin or trainer for their booked experience?

Requests for a specific dolphin or trainer cannot be accommodated. However, all dolphins and trainers are wonderful and will strive to make your experience memorable.

Are there any scheduled maintenance or seasonal closure periods when Dolphin Academy temporarily suspends guest programs?

Dolphin Academy has no scheduled maintenance or seasonal closure periods. The facility operates year-round, allowing guests to plan their visit at any time.

Does Dolphin Academy partner with nearby hotels or resorts to offer discounted accommodation packages combined with dolphin experiences?

Dolphin Academy currently does not offer partnership packages with nearby hotels or resorts. Guests may contact the Academy for information on any current promotions.

Are there recommended transportation options or shuttle services specifically arranged for guests staying in popular hotel zones who do not have their own vehicle?

Dolphin Academy does not provide a dedicated shuttle or pick-up service. Guests may arrange readily available taxis through their hotel or use affordable local transportation, including van buses (busjes) and ABC buses departing from downtown Willemstad. Using a navigation app such as Google Maps is recommended to plan the route from your hotel to Dolphin Academy.

Is there an adopt-a-dolphin or symbolic sponsorship program that allows guests to support individual dolphins financially and receive updates about them?

Dolphin Academy currently does not offer an adopt-a-dolphin or individual sponsorship program. Guests may instead support marine conservation by donating to the Queen Conch Hatchery fund. For donation details, please consult a staff member.

What is the minimum age requirement for participants in the Open Water Dolphin Dive?

Participants must be at least 12 years old and possess a valid scuba diving certification to join the Open Water Dolphin Dive. Reservations are managed by Ocean Encounters; please contact them for further information.

Are personal waterproof cameras or mobile phones permitted during the Dolphin Encounter, Dolphin Swim, or Open Water Dolphin Dive experiences, and what guidelines apply?

Personal waterproof cameras are permitted during the Open Water Dolphin Dive (and Dolphin Snorkel), but they are not allowed during the Dolphin Encounter or Dolphin Swim. When cameras are allowed, they must be securely fastened to prevent accidental loss or damage.

Is there an on-site ATM or cash-withdrawal facility for visitors who need local currency for the snack bar or souvenir shops?

There is no ATM on-site. Visitors may pay by card at both the snack bar and the souvenir shop. For cash withdrawals, an ATM is available nearby at Mambo Beach.

Does Dolphin Academy offer virtual or live-stream dolphin experiences for individuals who cannot visit in person?

Dolphin Academy currently does not provide virtual or live-stream dolphin experiences. Interested individuals are welcome to plan an in-person visit instead.

Is there a pool lift, ramp, or other assisted entry system that allows wheelchair users to enter the water safely during in-water programs?

A pool lift, ramp, or other assisted water-entry system is not currently available. Guests with special needs or limited mobility should contact the facility before booking a dolphin activity to discuss alternative arrangements and ensure a comfortable experience.

Are there any limitations on wearing watches, jewelry, or removable accessories during in-water dolphin experiences, and are reef-safe sunscreens required?

There are no formal restrictions on wearing watches, jewelry, or other removable accessories during in-water dolphin activities. Guests are nevertheless advised to remove any sharp or loose-fitting items, such as rings that might slip off, to safeguard both themselves and the dolphins. Reef-safe sunscreen is not required because participants do not come into direct contact with the reef.

How many dolphins typically participate in each Dolphin Swim, Snorkel, Encounter, or Scuba session with guests?

The Dolphin Encounter includes one dolphin for groups of up to six guests. Dolphin Swim and Dolphin Snorkel sessions each feature two dolphins. The Dolphin Scuba Encounter pairs one dolphin with a maximum of four participants.

Is there a set limit to the number of guest sessions a dolphin may participate in per day or week to safeguard animal welfare?

Dolphin Academy prioritizes animal welfare by allowing dolphins to participate in guest sessions solely on a voluntary basis. There is no fixed daily or weekly limit; a dolphin joins only when it chooses to do so. If a dolphin declines, the session is rescheduled or carried out with another willing dolphin.

What emergency equipment (e.g., oxygen kits, AED) and medical protocols are in place on the boat used for the Open Water Dolphin Dive?

All reservations and logistics for the Open Water Dolphin Dive, including onboard equipment and safety protocols, are handled by Ocean Encounters. Please contact Ocean Encounters directly for specific details about the boat’s emergency equipment, such as oxygen kits and AEDs, and the medical procedures in place.

Are wetsuits available for rent or purchase on-site for guests who prefer extra thermal protection during in-water dolphin programs?

Wetsuits are not required for any dolphin programs, including the Dolphin Encounter, Swim, and Snorkel, as Curaçao’s water is warm and comfortable year-round. The wetsuits kept on-site are reserved exclusively for trainers and are not available for guests to rent or purchase.

What steps does Dolphin Academy take to reduce crowd noise and other environmental stressors for the dolphins during busy visitor periods?

Dolphin Academy maintains the dolphins in a designated quiet zone that visitors may access only when accompanied by a guide. When no programs are scheduled, the area is limited exclusively to trainers, ensuring a calm, stress-free environment for the animals.

Does Dolphin Academy provide underwater communication aids—such as waterproof sign boards or sign-language–fluent staff—for deaf or hard-of-hearing participants during in-water programs?

Dolphin Academy currently does not offer underwater communication aids or staff fluent in sign language for deaf or hard-of-hearing participants. Guests with specific communication needs are encouraged to contact the Academy in advance so that appropriate arrangements can be explored to ensure a safe and enjoyable experience.

Are child or senior discounts offered for Dolphin Academy programs, separate from the resident discount?

Dolphin Academy offers a child rate for the Dolphin Encounter: children aged 1–4 pay $65, while guests aged 5 and older pay the standard $114 rate. No senior discount is available. A separate local resident rate is provided to those with a valid sedula.

What is the maximum number of certified divers allowed per session on the Open Water Dolphin Dive?

Each Open Water Dolphin Dive session is limited to a maximum of 10 certified divers. Advance booking is recommended, as availability is limited.

Are the required liability waivers and medical forms available in multiple languages for non-English-speaking participants?

Liability waivers and medical forms are provided in English, Dutch, Spanish, and Portuguese. This multilingual availability allows most international guests to complete the documents in their preferred language.

What is the minimum age requirement to participate in the Dolphin Scuba Encounter?

Participants must be at least 10 years old to join the Dolphin Scuba Encounter. For details on additional requirements, please contact Ocean Encounters at info@oceanencounters.com or via WhatsApp at +5999 694 0025.